Noopur Varshney
PermalinkHi Cameron,
The system needs a way to uniquely identify each case to be created. You do not need to create a key. You can simply number your cases 1,2,3, etc. and map that column from CSV to the "Existing Case ID" field while importing.
What we mean by "Existing Case ID" is that whatever is the existing unique identifier in the import file, that column needs to be mapped to this field.
Does that help?
Cheers
Noopur