Noopur Varshney
PermalinkHi Keith,
You can try creating a URL type of custom field on Cases. The URL can contain links to related cases.
You can obtain the link of a particular case using the "Copy Case Link" icon on the Case Detail page or using the right click on any case in a grid and clicking on the "Copy Case Link" option.
Please give it a try and let us know.
~Cheers
Noopur